Privacy Notice

This Privacy Notice outlines how KonnectCX collects, uses, stores, and protects personal data, and details the rights of users under various data protection laws, including key privacy regulations in the United States and Europe. It is also aligned with ISO and NIST standards for information security management and privacy protection.

1. Do-Not-Track (DNT) Signals

At this time, KonnectCX does not respond to Do-Not-Track (DNT) signals or other mechanisms that automatically communicate a user's choice not to be tracked online. This is due to the absence of a uniform global standard for recognizing and implementing DNT signals. If such a standard is adopted in the future, we will update this Privacy Notice to reflect that practice.

2. Privacy Rights for California Residents

In accordance with the California Consumer Privacy Act (CCPA) and California Civil Code Section 1798.83 (Shine the Light), California residents have specific rights concerning their personal information:

• Request to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, including the purpose for which the information is used and whether it is sold or disclosed to third parties.
• Request to Delete: You can request that we delete your personal information, subject to certain exceptions (e.g., compliance with legal obligations, exercising another individual's right to free speech).
• Non-Discrimination: We will not discriminate against you for exercising your rights under CCPA, such as by denying service or charging higher prices.

If you wish to exercise any of your rights under the CCPA, please contact us at [email protected].

Note for Minors: If you are under 18 and a registered user of our services, you may request the removal of any publicly posted data.

3. GDPR Rights for European Residents

KonnectCX is committed to complying with the General Data Protection Regulation (GDPR) for individuals located in the European Economic Area (EEA). The following rights apply to you if you are a resident of the EEA:

• Right to Access: You can request confirmation as to whether we process your personal data and, if so, access to that data.
• Right to Rectification: You may request corrections to inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You can ask us to delete your personal data in certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restrict Processing: You have the right to restrict processing of your personal data in certain situations.
• Right to Data Portability: You can request that your personal data be transferred to another service provider in a structured, commonly used format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing, or on the grounds of legitimate interest or public task processing.

To exercise your rights under GDPR, please contact us at [email protected].

4. Data Collection and Usage

We collect the following categories of personal information as part of our business operations:

• Identifiers: Contact information (e.g., name, email address, IP address, etc.).
• Commercial Information: Transaction data, services, and payment details when relevant.
• Internet or Other Network Activity: Data about your use of our services, including interactions with websites, applications, or advertisements.

We do not collect sensitive personal data such as financial information, biometric data, or geolocation data, unless specifically required for providing our services.

We use the collected data for purposes such as providing and improving our services, processing transactions, and responding to customer inquiries. We do not sell personal data to third parties.

5. Data Sharing and Disclosures

We may disclose personal data to third-party service providers that help us provide our services, in accordance with written agreements. These service providers process data on our behalf but are prohibited from using it for their own purposes.

We do not sell personal data to third parties for commercial purposes.

6. Security of Personal Data

KonnectCX adheres to ISO/IEC 27001 standards for Information Security Management and follows NIST Cybersecurity Framework guidelines to ensure the security, confidentiality, and integrity of personal data. We use a combination of technical, administrative, and physical measures to protect your personal information from unauthorized access, alteration, or destruction.

7. Updates to This Privacy Notice

We may update this Privacy Notice to reflect changes in our practices or as required by law. When significant changes occur, we will notify you via email or post a prominent notice on our website. We encourage you to review this notice regularly to stay informed about how we protect your information.

8. How to Contact Us

If you have any questions or concerns about this Privacy Notice, or if you wish to exercise any of your rights related to your personal data, please contact us:

• Email: [email protected]
• Mailing Address:
  KonnectCX
  1309 Coffeen Avenue,
  STE 13749
  Sheridan, WY 82801
  United States

9. How to Review, Update, or Delete Your Data

You can request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will process your request in accordance with applicable laws and our internal procedures for handling privacy-related requests.